If you are in charge of a security guard company, you definitely know how much long time it takes to manage reports, ensure your guards are doing their job properly, get billing and payroll done and a lot of other tasks to handle. A guard management software is used to automate these processes efficiently. Through this automation, you are providing quality services to your clients.
Before we head straight towards why your clients need a guard management software, first let us understand what this guard management software is. A security guard management software is a software suite that allows guard or security companies to manage their guards/officers and operate everything smoothly. The very basic guard management software offers the following functionalities:
- Guard tour tracking software
- Electronic reporting software
- Time and attendance software
It fulfills the necessities required to operate a guard/security company effectively.
Reasons for using Guard Management Software:
The need for this type of software is increasing drastically. This increase is seen due to the following 3 factors:
- The requirement for security companies to work more efficiently.
- The requirement to serve big firms
- Security service buyers demand this type of software
So, we have listed out three major factors in getting a guard tour management software for your company. But have you ever wondered upon the last point? Why do your clients demand or need a guard tour software?
Here, 3 Reasons your clients demand a guard management software:
Clients prefer a reliable security company
Whenever property owners or managers search for a security company, they first check upon its reliability. Whether the security company can fulfill the task of securing their assets? Whether the company is efficient enough to offer tight security or patrolling? Whether they offer tech-driven services or not?
Today, you will find hundreds of new companies opening every week offering guaranteed security. So, clients look out for the ones who offer advanced services. This can be easily accomplished by a guard management software. It automates all the manual processes and generates reports for clients directly which forms a higher level of trust amongst them. Naturally, they prefer a security company using such software over the others.
Increased competition demands higher guard performance:
For several years, property managers and security company owners have paid for what they haven’t received. Officers not showing up on time, leaving in the middle of their duties, sleeping during their duty time, failing to take patrols, etc have created a problem. The lower wages of officers have affected their performance a lot.
Competition is tough and clients want to buy security services from a company who fulfills their promises on point. This again requires a mechanism to keep a check on the performance of guards. A guard management software is capable of providing higher performance from them.
Clients demand a trustworthy service
You might have a great security company with the best guards. You might have the top-notch officers, world-class training programs and a lot of experience in the industry. But when one client gives a negative report, it impacts your company’s reputation negatively. Clients now demand the trust to be earned.
You can develop trust among your clients by allowing them to see what is actually happening on-site and that they are getting the return for their hard-earned money. This is possible to provide through a guard management software. It offers transparency and develops a sense of relief for them.
According to a study led by the Pew Research Center, around 87% of the adults in America use the internet. And they are not just merely using it for entertainment purposes; they are also using it for some important stuff like online banking. This study also states that around 51% of those online users are doing online banking. Undoubtedly, people trust online information to a great extent. This is even applicable for receiving officers’ information. If you own a security company and you allow certain information access to your clients via the internet, it would be a huge difference towards gaining their trust.
A guard management software is one of the best tools that small to medium-sized companies can have. It allows them to provide top-notch quality services that weren’t possible in the past. The software system helps them not only retain their present clients but also gives them the opportunity to fetch new clients; provided they use this new-age technique.
Gone are the days of winning a business with mere handshakes and reputed names. A number of factors take into account getting your security business to a top level. Customers are now becoming aware of changing market trends and thus, they demand a high-quality service from security companies.
Is it the best decision to invest in a guard management software for your small or medium size company if you still haven’t. Not only it will pay you off in return, it will assist you in simplifying your own work. You can always rely on experts to get away with what is stopping you from using a guard management software. Please leave your comments in the comment section.