Social media has been a great source of promoting and checking the ratings on your product or event and by using customer review software, you can even keep track of how well your product is doing in the market. Here are a few proven ways to get reviews on social media.
- Make It Easy For the User to Leave a Review
First and foremost, you must have the review option enabled and putting it right at the front so the users can see where to rate and review. The easier it is for users to see the review tab, the more likely they are to review the product. People don’t like to dig into the site unless they really want something like having an issue addressed or solved. So, make it as easily accessible as possible. If you have a Facebook page then it also allows you to enable review your business. Your online review management heavily relies on the reviews given by users.
- Use Technology for Reviews
Customer review software has been very popular, and they are being used in abundance. They are the best online review management tool that helps you to get more reviews from customers.
The feedback that customers provide can be through email or via text and the review software makes sure that the customers get these emails and texts. It is one of the best tactics in getting reviews within a short period of time. If it is done right, the reviews may rise up to 25-30% within a day. You must consider in harnessing this sweet power of customer review software.
- Give Feedback on the Feedback
Staying connected with the customers, especially the engaging ones, is the best way to encourage them to visit your site or page and buy your products more often. Make sure that the responses that you give to your customers are made public as it obviously gains more attention. It will help you gain more reviews due to the customers seeing that you actually stay connected with them. If a review is bad or there is a complaint then reach out to them publicly to try and solve their problems and free them of inconvenience. Reaching out to the customers has always been a very successful tactic for businesses.
- Boast the Reviews Publicly
New customers need an incentive to try your business or product out. Reviews help them to make up their mind. Positive reviews mean more customers are inclined to use your products. Ratings and reviews are also social proof and they are genuine. You need to post them publicly in every place you are available like your website or Facebook where the reviews can be shown. It helps gain more reviews and even more of a promotional tactic as there are new customers looking to join you.
- Flag Reviews
Google offers you to flag any review or comment. You can do so by either replying or flagging it as “helpful.” The most positive of the reviews should be flagged so that they are on the top and give a positive impression to the people. It is another way of getting more reviews from the customers. Other users can also flag the comment as helpful or unhelpful and promote or demote them in the review section but if the owner gives feedback, the review is automatically on the top.