One of the tag lines we use to describe the uniqueness of ESG Professional Stump Grinding is ‘Safe, Professional and On-Time’. In an industry where it is commonplace for tradies to not turn up on time and sometimes not turn up at all, how can you know that ESG Professional Stump Grinding is going to arrive ‘On-Time’?
Three things drive this dimension of our company from the top down.
- Core Values – One of my personal core values is to always be early. I describe it as a core value because it’s not something I usually have to choose to do. It literally makes me anxious to make people wait because I’m late. As owner and field manager, I massage this value into each of our employees through repetition, rewards and reviews, and back it up with systems and processes.
- Communication – From start to finish, ESG Professional Stump Grinding is committed to keeping our customers, not just in the loop, but in control of the work we are carrying out. On most occasions, our customers will receive several points of communication before we ever arrive. From phone calls, txt messages, emails, quotes and site visits, we keep you informed of what we’re thinking and expecting and seek the same from you. By the day of your job, we will have given you a 2hr block in which our technician is expected to arrive and will keep you informed if there are any changes.
- Technology– One of the most powerful tools we use to keep our customers informed of our arrival is our field management software ServiceM8. So you don’t just get our personal communication but our workflow system will send you a text message as soon as our technician has begun his journey to your property. The message gives you Google’s calculated time of arrival based on the route it has advised the driver to take and even gives you a link to track him. So you will always know exactly when he will arrive.
ESG Professional Stump Grinding is serious about not wasting your time. It’s who we are. It’s how we operate.
Call now for an obligation free quote over the phone – 1300 374 776