Catering, in its true sense, defines how you truly cater to your clients. As our busy routines don’t allow us the time to entertain and feed large groups of people on our own, catering companies are the answer to resolve the issue in a creative and useful way. These enable us to continue socializing, attend meetings, and meet obligations without having to worry about preparing foods in ample quantity and making other arrangements by ourselves.
Today, many companies such as event catering Sydney, provide catering services to cater to large groups of people on several occasions, such as weddings, birthdays, official meetings, or during a leisure event. One who is in the catering business has to face many challenges to complete all of the tasks on time. A good catering company takes all challenges as opportunities and handles different situations by following a good plan. Let’s look at what constitutes a good plan to cater to people in a better way.
1: Customer Service
The first and most important thing is how you deal with your customers. When your client comes to you with his ideas, you have to listen to them very carefully and plan everything according to their demands. It takes a lot of patience to truly adhere to someone’s plans. Sometimes, you may disagree with a certain idea and have to put forth your own perspective in a convincing manner.
It is very important to hire an energetic and intelligent manager in your team who can manage each and everything at an event, such as the quality and quantity of the food being served. A good and active manager can lead his team of chefs and other employees well. The success of any catering business mostly depends on how its management team works. Your manager will also need to have good customer service skills. He has to make sure that his clients are happy and satisfied with not only the quantity and the quality of the food, but also with all other services that you will be providing. Managing the coordination between different departments is also very important, and should be paid attention to.
3: Staff Training
For running a successful catering business, one has to train their team properly because everything depends on how your team operates and deals with others. The team members must be active, polite and those with good gestures. Always make your team savvy about time management and assign duties as per their skill-set; for every job, there is a person who can perform it well. Don’t hesitate to pay extra to train your employees according to the event and encourage them to give feedback. Remember to craft a plan before every major event and train your staff accordingly as to how they should communicate with each other. This will ensure that all of your work is done smoothly and in time.
Delayed transportation of food or other items to the client can result in bad ratings for your business, and this is something that you would not want. Remove any bottlenecks and provide excellent transportation to your client. Remember, any lethargy in this context may cause you to lose a loyal customer. Again, this may affect your goodwill in the market. It is better to train your staff to be accurate and efficient. Punctuality is, thus, a very important component to deliver to your client soundly. It isn’t a bad idea to outsource the transport if your own is not well put in place. Either way, plan things to meet the expectations of your clients.
- Plan The Menu
You should always research to know what other caterers are offering when you are planning and crafting the menu. Also, pay attention to offering a unique taste to the guests. Craft a valuable menu, developing a section that highlights your customized food. Remember, even good service and punctuality cannot be a substitute for a poor menu or bad taste.
Another component that you shouldn’t forget is the quality of the food. You should always be savvy about the hygiene conditions in your kitchen. For this, your company must have a proper, neat and well-equipped kitchen and should be maintained according to the international standards. Similarly, pay attention to the expiry dates of the products and goods, depending on the deadline of the event.
- Provide The Right Quantity
There is another challenge that you have to be cognizant of, and that is to avoid the wastage of food. Always pay attention to the quantity that you’re producing, because any major variations might be a turnoff for your client. Any shortcomings to deliver the food in the right quantity can bring embarrassment for you and your company.
- Planning Of The Venue
It is indeed challenging to meet the catering demands in the ongoing advanced era. It is advisable to carry out research about the possible venues beforehand and be up to date. Also, keep in mind that the venue should be arranged according to the requirements of a certain event. It is a good idea to keep up to date information on the venues that are always in demand.
A good catering company also always has a backup plan in place. For instance, rain can spoil your plans if you booked an outdoor venue for an event. Unexpected or bad weather can always create a mess for the caterers and customers alike. So, it is better to always have a backup plan, such as keeping another venue ready and your staff prepared to handle such situations.
Having an event catering or an event management company has a big scope. But there are also a lot of challenges one can face during the delivery to clients. To plan effectively, you can plan to overcome the potential challenges in advance. Catering is a very creative discipline and you can bring to life many ideas of your own to make your services interesting and irresistible.