Do you know the aspect that can help in making the marketing campaign successful? ‘Better time utilization.’
This is so because every minute is an opportunity to generate revenue. That’s the main reason why most of the business owners don’t waste much time when it comes to availing outsourced telemarketing services.
With the time, automatic diallers have outclassed the manual dialling system and revolutionised the telemarketing technique that outbound call centres have been using. The automatic dialler system ensures that agents make most out of their time.
Apart from saving agent’s valuable time, automatic dialler system also reduces the rate of unanswered calls, which, in turn, leads to better sales results.
Are you wondering how an automatic dialler system can help in getting better sales results? Have a look at the following pointers that will clear all your doubts:
Helps in bringing out the agent’s best
With the time, the significance of an automatic dialler system has been increased more than ever.
This is so because this system plays a crucial role in increasing agent talk time per hour.
Needless to say, when telemarketers make contact with a maximum number of potential customers, the possibility of better sales results would automatically get increased.
Automatic dialler system determines the best time to place a call, predicts when the ongoing call would be disconnected, and searches the next best number to call. This saves agent’s time and keeps manual dialling errors at bay.
Moreover, a manual dialling system only ensures 10 to 15 minutes talk time per hour. On the other hand, an automatic dialler system offers 40 to 50 minutes talk time per hour. This aspect clearly shows which system can really help a B2B call centre in reducing the agent idle time.
Here are the attributes of the automatic dialler system:
- Reduces the silly human mistakes.
- Eliminates the need to dial phone numbers.
- Schedules call-backs up to the perfection.
All in all, it wouldn’t be wrong to say that the manual dialling system doesn’t even stand a chance against an automatic dialling system.
Prevents legal issues
Sometimes in-house telemarketers try to make a maximum number of calls without caring about the TCPA policies. This aspect lands the business owners in a big legal trouble. For those who don’t know, the Telephone Consumer Protection Act (TCPA) states that telemarketing companies cannot make any advertising calls to those potential customers who aren’t open to answer telesales call.
To prevent legal issues, automatic dialler system comes into the consideration. This system filters out all the DNC registered numbers and help the telesales agents to reach to those prospects who are yet to register themselves for DNC (Do Not Call) service.
What’s more, automatic diallers come with various compliance features that can keep the business abreast with all the rules and regulations. To boost the sales, it is imperative to make use of an automatic dialler system. You can even skip all the hassle by simply availing terrific outsourced telemarketing services.
Makes agents life easier
As we have already told that automatic dialler system connects the agents immediately to the next call after disconnecting the current one. This aspect tells that agents mostly have a very less time to prepare for the next call. This may sound that an automatic dialler system usually makes agent’s life more difficult.
But this factor isn’t correct because an automatic dialler system can be integrated with CRM very easily. That means telesales agents can access all the required information that can help in convincing the potential customers to buy products or services. This fact boosts the chances of a successful campaign.
Another aspect that boosts the significance of automatic dialler system is that it can use call disposition codes that usually help the telesales agents in updating the final outcome of the made call. This saves agents’ valuable time and improves the whole calling process.
For those who aren’t aware of, call disposition codes are also known as activity codes. These are the description of the result of the made call, and which is supposed to be updated in the call log and contact’s profile. In addition to this, disposition codes keep all the telemarketers on the same page so that nothing can lead to a misunderstanding at the later stages.
So, if you are an owner of an in-house outbound call centre and willing to match the standards of outsourced telemarketing services, implement an automatic dialler system as soon as possible.
Final few words:
In this blog, we have discussed how an automatic dialler system can really help in getting the desired sales results. It is imperative for the business owners to understand that there is no point in forcing telemarketers to make calls manually because the latter can never bring the results that automatic diallers can do.
So, stay tuned with us to read more interesting blogs.