Among the most difficult challenges that any manager can face is intervening into a workplace conflict. You are tasked with finding a solution to the problem while remaining impartial and working towards addressing the issues equally on both sides. Compromise is often a component of landing on this solution but you may find a hard road ahead if you’re not careful.
Conflict mediation requires some quick thinking, careful consideration of the matter at hand, and top-notch listening skills for allowing you to get to the source of the problem and identifying ways to address it and ultimately quash it.
So let’s examine some of the best and most effective ways to practice neutral conflict mediation richmond va:
As a mediator, you have an important job to do. Your intent is to end the conflict between the parties in a manner that is fair, professional, and hopefully solves the problem completely. You must always remain neutral, even if you believe that one or more parties have acted improperly. Your opinion matters but you need to withhold any judgments.
The goal is obviously to end the fight but you should also establish goals as to how you intend to go about addressing the problem.
Start first by taking each of the aggrieved parties aside and having a private, one-on-one discussion about the conflict. You want to allow every individual the ability to talk with you in private so that he or she may give you their unvarnished view of the events at hand. Find out what each party is fighting about and what the outcome of this mediation should achieve.
You don’t want this mediation to get off topic and start to bring other outside problems into this conflict as these will only muddy the proceedings and prevent you from reaching a resolution.
Bring the Parties Together
Find a neutral location where you can bring all the parties together so you can lay out what needs to be discussed and share some of your own views as to the issues at hand and how you would like to solve them in this collective venue.
Explain your assessment of the conflict and each party’s point of view, at which point you can open the floor to discussion between all of them. Set some ground rules as to what is expected of everyone with regard to their behavior in this forum. Discourage shouting and name-calling and try to get all parties to speak in a constructive and civil tone.
Stay on Point
Keep the discussion focused on the current objective and refrain from letting parties veer off into side conversations or rehashing of old wounds and previous disagreements. Make sure everyone is heard and then you can try to steer the parties towards a resolution that works for all parties involved.
At some point, you can express your thoughts and feelings as to some of the options that might exist towards reaching a compromise. But remember, remain impartial at all times.