If you are having an Epson printer and getting the error code 0x97 while printing process, then you must be wondering why this error code 0x97 occurs when you command a print job from your computer. Keep on reading till the end, we have some troubleshooting steps given below with the help of which you can remove this error by your own.
Epson printers are the most widely used and highly trusted all over the world for their print quality, However, most of the users, who are using Epson printer especially from a long-term reported that an error code 0x97 generally occurs during the printing process with Epson device.
This error code appears on the printer indicator giving up the notice to turn the Epson printer off and on again. When this error exists, the printer suddenly stops the printing work. This error is the result of some issues which are involved in the internal hardware of your printer. Although fixing any printer issue always require a technical know-how, but in this article, we have mentioned some easy steps with the help of which a user can resolve it easily.
Troubleshoot Epson Printer Error Code 0x97 using these methods:-
(1)- Use of Microsoft’s Printer Troubleshooter:-
First of all, a user should try Microsoft’s printer troubleshooting tool to fix this error problem in Epson. While following this troubleshooting mechanism, you may be prompt to couple or unplug the printer several times. However, a user must be sure to follow the instructions or guidelines after starting the troubleshooter. The Microsoft Printer troubleshooter can be easily downloaded by using the steps listed below:-
- Go to the Web link here.
- Quickly download and install this troubleshooter on your Windows computer.
- Follow the prompted instructions to fix the printer error 0x97.
A user may also follow the user manual included in the Epson printer’s package box. Try to find out the error problem with the help of manual and possible solutions are indicated at the same location.
(2)- Use of Unplug and Plug-in Mechanism:-
Whenever this error code 0x97 appears on an Epson printer, the indicator prompts that the printer should be turned off and then on again. This process requires first to unplug the printer from the power supply and again plug-in to the power supply. Here’s are the steps how to carry out this process:-
- Unplug all cables and USB attached to the Epson printer.
- Open the printer upper or back section and remove any paper jams, if found.
- Detach the printer cartridges and keep them standing in a safe place.
- Now reconnect all the USBs and power cable to the printer.
- At last, Turn on your Epson printer.
(3)- Use of a wet tissue to clean the Printer:-
In addition, error code 0x97 could occur because the printer has accumulated a lot of dust which surmounts to make the printer dirty.
Other factors may include waste ink around head sprayer, paper particles within the roller, and presence of unwanted elements within the printer. We highly recommend that you should clean your printer by using a wet tissue (preferably moist). Here’s how to clean up your printer:-
- Turn off your Epson printer
- Open the printer casing carefully.
- Now, take a tissue and use warm water to wet it.
Hence, clean up the internal components of the printer, most especially the mechanic pad and other sensitive areas. Remove the tissue afterward and wait for 15 minutes. Then, assemble the printer and turn it on using the power button.
Epson Printer Customer Support:-
If after following the above-given steps, the issue doesn’t resolve, then immediately call to Epson Printer Customer Support for further assistance. Expert technicians from Epson printer support can resolve your problem in just few minutes. So don’t wait, call Epson support now.
SOURCE – printer-support-us