Please Note: The AVG customer support provided in this article is specifically for AVG Antivirus or AVG Internet Security products.
When it comes choosing a highly advanced security solution, AVG antivirus is the name that has become a preferred choice of the customers. AVG security software and solutions are highly renowned for providing the advanced level and endpoint protection to the devices it is installed on as well as the network with which those devices are connected to.
All the AVG antivirus and security software are available in free and paid versions. The free or the trial version of this security suite remains active for 30-days and after that, you need to buy the paid version to enjoy full access to its security features. After purchase, a user needs to download, install, and then activate AVG antivirus using the AVG product key.
Redemption of this AVG license key depends on the mode of purchase. In case of online purchase, the product key can be redeemed from the email ID associated with your AVG account. And if you have bought in offline, you need to check the label of the CD to redeem the AVG product key. When you enter the 30-digit product key for your AVG product installation or activation, there are several errors you may face. One of the common errors is:
“License number or product key is not accepted or shows to be invalid”
The main cause of this error is that you might be using your previous product key or have typed it wrong in the provided fields. To fix this error, follow the below-mentioned troubleshooting steps:
- Go to : http://avg-retail.us
- Provide the email address associated with your AVG account
- Now, enter the verification code
- Click Continue
- You will receive an email with the complete detail of all the AVG accounts you have purchased along with their license information
- Use that AVG license number or AVG product key for installation or activation
- It’s good to go!
But if you are sure that you have entered a valid and correct AVG product key, but there is an issue with its expiration date then check the date and time settings of your computer system. To ensure that, follow the below-mentioned steps:
- In the bottom right corner of the taskbar, click Clock display
- Click Change date and time settings
- Set the correct date
- Click OK
- The settings will be stored
- Now, verify the validity of your AVG license
While activating the AVG product, if the error you face is “Access Denied” then there must be a problem with the AVG configuration or license file. The error occurs when these files get corrupted. To fix this issue, reinstall the product by following the correct steps. If the problem still persists, contacting AVG.com/Retail toll-free number would be a perfect idea.