If there is one thing that would define the proficiency of the medical facility, it will be its accessibility. Patients should not have to wait in the long queues. It prolongs the treatment, worsening the condition. Financially speaking, practices lose out on the patient, which hits the bottom line. And this is just frustrated patients. Imagine the reputation that you are building when these unsatisfied patients spread the word?
Keeping this in mind, in today’s post, we are going to discuss the effect and tips to mitigate the wait time frustration:
Patients view increasing wait time as the poor management of the healthcare staff. This decreases patient satisfaction.
Increased wait time also delays the patient’s treatment, which no healthcare should compromise with.
Frustrated patients not only move to another practice for treatment but take away potential patients with the review and feedback on online and offline platforms.
Overall, waiting time is a reflection of the quality of care and treatment your facility provides. This is why you need to focus on strengthening it and enriching the patient’s experience.
In today’s post, we are going to share various tips to reduce patient waiting time and boost your practice’s bottom line:
Move over the landline phone call and switch to messaging. Research has proven how people prefer texts over calls, and while a phone call can be easily forgotten, texts are written record that stays and remind them. Patients can also use it to ask the question that they are skeptical about when facing the physician.
Gather information beforehand:
If you have all tbs information about the patients whose appointments are scheduled, this will significantly bring down the waiting time. Collecting patient health-related information the minute they arrive bit only adds to the confusion and haphazard but also increases the queue.
Inform about the delay:
If the practice is running late or there are critical patients who the physician will have to dedicate relatively more time to, then it would be a good practice if you inform the patient who has the appointments before they reach the hospital. This will help them better utilize their time and reflect well on your practice’s mode of conducting operations.
Create an online portal:
An increasing number of healthcare facilities are now switching to the online portal along with the front desk service to ensure the internet savvy population can book an appointment through their websites and manage their health-related information. A patient portal enables the patient to take better control of their health. This accessibility and transparency have a direct impact on increasing patient engagement.
Create a stringent delay policy:
It’s not always the hospital that’s at fault for unable to manage the long queues; patient contributes as well. Patients who show up late or don’t visit after making an appointment, disturb the entire workflow, forcing other patients to wait. Enforcing a strict delay policy will ensure that the patients are respecting everybody’s time.
Telemedicine is this revolutionary practice of providing virtual healthcare facilities to patients who are either from remote areas or cannot just make it to the facility due to some reason. A HIPAA compliant process, it not only reduces the waiting time but also significantly cuts on the overall operational cost.
The audit is of importance to check how the practice is functioning and which areas need improvement. A periodic audit conducted by an unbiased third party service will help you identify the slow spots and what is leading to the escalating patient wait time.
Create a pleasant atmosphere:
In an ideal work, you will be able to completely eliminate the waiting time, but since we do not live in such a world, it would be beneficial if you revamp your front desk and reception area to make it more pleasant and comfortable for patients to wait in. There are several proven research that enhances patient satisfaction, which can be implemented. The waiting room can be used as an excellent place to educate people about your specialty, disease, prevention, and care tips. This will significantly enhance patient engagement and ensure better health outcomes.
Outsource Why burden your in-house staff with the non-clinical and administrative tasks when you can outsource a dedicated team of gastroenterology billing specialists for each job, who will ensure productivity and enhance your practice’s efficiency?
Yes, a significant number of healthcare facilities are now opting for outsourced front desk service, billing be it for their gastroenterology medical billing or oncology, medical transcription service from a credible company like Medphine. A provider of quick and accurate billing, they provide comprehensive solutions with their team of certified and experienced professionals dedicated to working on specific departments. Be it appointment scheduling, payment posting, EHR, billing, or holistic revenue cycle management, Medphine proffers all, guaranteeing accelerated cash flow in the shortest turn around time and minimum downtime.
Boost your financial health with Medphine.
They are providing a 30-day free trial service without any obligation to sign a long term contract.
What better opportunity to test the service and establish whether it is worth investing or not?
Reach out to Medphine, today!