The best way to stay connected with your customers is on phone. Emails and feedback forms on your website do work till a certain extent, but customers would always prefer talking to a human than a machine. If they know there’s a voice behind the brand that can answer their grievances and take care of their needs, they feel delighted and satisfied. You too can reach the apex of customer satisfaction by personally interacting with them, using a small office telephone system.
Small office telephone systems are meant to provide leverage to small business firms and create a better brand positioning among the customers’ minds. If the customers come to know that the firm they deal with has its own customer service in place, they’d really visualize the firm as being one of the multinationals with a big budget, and customers really like to associate themselves with big brands. The truth is that you can achieve this brand positioning by having just a small business phone system setup!
These days, multiple telephone lines are quite easy to manage, all thanks to service providers who are coming up with cheap plans and the internet, which provides sophisticated calling tools like voip phone systems that offer economical as well as technical viability. VoIP phone systems can make international calling very viable since call rates are very reasonable. Just by having a desktop computer, people can monitor all incoming and outgoing calls. Such facilities enable better control over customer service by allowing call divert, call waiting, and provisions for caller ID etc.
Small office telephone system can offer the following benefits:
- Abundant with features: A business phone setup can be done either using a traditional landline phone, or the newer internet based VoIP phones. Even traditional landlines offer the functionalities of call diverting, forwarding and caller ID. Some of the features might come for free, but the others will come at a very minimal charge and can be enabled by making a simple call to your service provider. With voip phone systems , all you need is a session with an experienced technician. He can inform you about the different features and its interfaceon the computer. There on, you can use it yourself with ease. VoIP phones are fully loaded with features and since they’re computer controlled, you can enjoy innumerable functionalities.
- Add more users: As your business starts growing, you’ll definitely need many more phone lines. Phone lines can be added with ease without changing your present setup. You can get as many as 64 connections on your existing number by using internet based telephone services! Having so many telephone lines will definitely serve your purpose of handling the incoming volume of calls. Panasonic phones in particular work pretty well.
- Use traditional phones for internet calling! – Yes, you can use your traditional phones for internet based calling. All you will need is a USB device that has provisions for connecting a phone plug. These systems are quite common and easily available in the market. You can easily connect your phone to your computer and enjoy VoIP calling!