Be it about the wedding or launching a new business, about death or personal habits, myths have been circulating a person’s life. And there have been damages made by believing to these deceptions. The business industry is also surrounded with false beliefs even reaching to inbound call centers. Adhering to such deceits lead companies either to failures or to an impeded growth and development. Therefore, it would do good for firms to rein in such bogus for their own sake.
MYTH #1. Contact centers are costly.
It is agreeable that companies perform actions to cut their costs, or in other words to achieve efficiency. After all, the two of the three major objectives of any firm are to minimize expenses and to maximize profits. However, would it hurt for them to appropriate a small fund for better and more effective customer service and lead generation?
More often than not, businessmen argue that contracting a third party to provide a live answering and IO-call telephone number service is more expensive than employing one. They didn’t know that there was a catch: they are wrong. Hiring and training new employees to be live operators in an answering service is costlier. Figures speak for itself. When a firm partnered with an inbound call center, payment is fixed not per employee but the whole services as one. If it is in-house, different installations are required, overhead costs such as for labor and utilities, are to be burdened regularly.
No decision-maker will trade customer satisfaction for cost reduction.
MYTH # 2. Live answering service is only for doctors.
This statement is made up of half-truth and half-life. It is true that professionals, particularly doctors, access to a live answering and IO-call telephone number service so that their clients will be able to contact them, mostly for emergency cases. However, anyone, not only physicians, can take advantage of this marketing campaign. Companies must remember that voicemails do not stimulate customers to leave a message. A live operator, on the contrary, is more suitable. It aids business entities to build a healthy relationship with their prospects.
Stating that live answering service is for doctors alone is like saying that cars are only for the aristocrats.
MYTH # 3. All live answering services are similar.
Another intriguing yet false assumption is that no live answering service is unique. This statement raises a question, are all companies manufacturing shoes the same also? Though different call centers offer this service, the mechanism, the telemarketer and the interaction between the customer and an agent are all unique from one service provider to another one.