What are the things to remember when hired to manage restaurants?
Behind every successful restaurant management involves dealing with challenges in inventory, public relations, customer service, and handling staff. With regards to the restaurant owners, they even double as managers, however, usually these are separate positions.
One of the driving factors that lead to effective restaurant management is the presence of an efficient and competitive manager, the one who handles both the customer and staff issues. And to learn more about managing a restaurant successfully, here are things to keep in mind.
Customers are always right
Even if you disagree with the complaint of a customer, remember the golden rule, “the customer is always right.” How you handle such a situation is a deciding factor whether the customer comes back or not.
Roles should be apparent to all hired staff
It is important to gather the best persons to play the roles needed in running a restaurant. From the kitchen staff to waitstaff, a job orientation is beneficial to let all of the staff know their specific roles.
Advertising can become a fate-changing factor. It can be done by having newspaper ads or radio commercials, but know that there there are social networking sites which is a low-to-no-cost way to promote your business.
Monitor cash flow
If you don’t want to put your restaurant business at financial risks, you must understand the simplest concept of dealing with finances. Watch the cash flow of your business on a daily, weekly, and monthly basis.
Regularly update menu
Given that the costs of running your business will change due to sloping food prices, its best to consider changing your menu by only having that cost low but provide a high profit.
To save money and at the same time help the environment, switch to low-flow faucets and energy-saving light bulbs. Look for more opportunities in your establishment and make the move of using eco-friendly alternatives.
Expand sales with built-in catering
With your restaurant having the needed resources such as food, equipment, and staff, you can already dive into catering small to large events.
Making daily reports of sales, payroll costs, and customer counts help predict trends and future sales. Taking advantage of this may improve the business.
From hiring to tracking sales, restaurant managers need to be efficient in dealing with all of the responsibilities in restaurant management. Today, some restaurants are already making use of an online ordering system that helps automate and simplify the process of getting orders. This eliminates the requirement of lining on restaurants and other food shops just to get food orders.