If you think quality assurance and quality control are the same thing, you’re not alone. Most people believe they’re the same and therein lies the problem for some businesses.
The fact is, you need both. Having said that, however, the better you control your quality assurance, the more time and money you’ll save on quality control.
Sound quality management is necessary for any sized business in any industry. Whether you’re supplying products or services, quality should be the #1 priority. Now I’m sure all businesses set out to provide quality but, without the right systems in place, things can and will go wrong.
More and more business owners are choosing to work with a Quality Assurance Consultant AU to ensure every part of their organisation is geared towards providing the best products, the best customer service and the best brand.
Quality Assurance Consultant AU
When you choose the right consultant, they will work closely with you to write and implement a custom-made quality assurance management system, based on ISO 9001 – the world’s most popular quality management system.
This system puts all the procedures and policies in place to ensure quality assurance is at the heart of everything your organisation does. It also clearly differentiates between quality assurance (QA) and quality control (QC).
The most basic way to describe the difference is that QC is all about the actual product or service, whereas QA refers to the actual process of producing those products and services. QA is about quality planning and ways of improving quality.
Benefits of a Quality Assurance Management System
Most International Standards are more about prevention than cure. Whereas quality control is about remedying a mistake, quality assurance is about stopping the mistake from happening in the first place.
Implementing a quality assurance management system offers businesses many benefits:
Improved reputation for supplying quality products and services, resulting in better Word of Mouth Marketing (WOMM)
Greater customer satisfaction, which will improve the customer retention rate, increase referrals and repeat business and again, boost WOMM
Lower costs by eliminating waste and ‘getting it right the first time’
Inspire greater confidence in your brand
Motivate your team which will lead to increased productivity
Put the business in a stronger position for exporting, bidding for tenders and/or becoming a supplier
Quality control came about as a result of the Industrial Revolution and the move towards mass production. Often referred to as the Father of Quality Evolution, W. Edwards Deming took it to its next stage, creating Plan-Do-Study-Act or PDSA. He pushed for the better design of products to improve service, a higher level of uniform product quality, and improvement of product testing.
Deming’s work both in the US and Japan made a huge contribution to the development of quality assurance around the world. You could say he was ahead of his time.
By working with a Quality Assurance Consultant AU, and implementing a proven quality assurance management system, any business will see a significant improvement within the organisation. Quality is a culture and the sooner your management team and workforce adopts that culture, the greater the rewards for you.