Business data can be quite unpredictable at times. Not only do the rules and regulations governing it are always changing, but so are the business rules and processes different for every organization. In theory, enterprise content management involves a set of tools for the purpose of aggregation, archiving and managing of content that, in turn, can be integrated with third-party systems. This is why out-of-the-box or pre-configured solutions do not meet the practical implementation standards for an Enterprise Content Management System (ECM). It is not a static repository of enterprise content but an integral part of the organization’s information value chain.
The “Global Enterprise Content Management Market 2014-2018” report by TechNavio predicts that by 2020, ECM will become a $59 billion industry, growing more than 12% over the next 3 years. Enterprise Content Management will probably find increased application in sectors like healthcare, insurance, financial services, legal or professional services and education. For effectively implementing an ECM solution in these sectors, the most practical approach would be to offer methodologies based on toolkits or frameworks to design and deploy solutions, for no one size fits all.
The implementation of an ECM by a web application development company involves the following advantages:
Reducing the Operational Costs
- The costs incurred in shipping, printing or storing paper is significantly reduced as content is electronically accumulated from multiple sources
- Mobile devices facilitate the anytime, anywhere access of content or process, which leads to improved productivity
- Predictable decisions are automated while the availability of multiple tools makes it effortless to manage additional tasks, casework and other activities. This approach enables organizations to increase productivity, without having to increase the workforce
- The implementation of an enterprise content management system ensures that all security policies are duly enforced, besides tracking user access and other activities.
- It allows for automating retention along with records management requirements
- An Enterprise Content management System also enables businesses to create a centralized access point for data to control visibility through user password controls
- Reporting and auditing information also becomes a lot easier
Improved Consumer Services
- An ECM considerably reduces the time spent in searching for and gathering documents from multiple locations, besides reducing the waiting time for the files being pulled or delivered
- Facilitates the filling up of forms, requests or documents online
- Removes procedural delays as well
- Users have access to real time visibility into orders, transactions or status requests
To conclude, if an organization manages to consolidate all its processes into a single, centralized system that is capable of managing data from multiple sources, they will no doubt have an edge over their competitors. The ECM tools as well as strategies, implemented by a web application development company enables a business in organizing and managing all their organizational data – whether structured or unstructured. And this is irrespective of where the information resides!