After a cumulative update released for Windows 10 and Windows 7 by Microsoft, it was found that this update is causing the issues for the users of the old Epson dot matrix printers. To find the solution of the problem, Microsoft and Epson printer support are working best to their capability. You may want to uninstall the update until a patch is released to fix the issue.
Many users who are using old Epson dot matrix printers and have installed KB2952664 on Windows 7, KB4048958 on Windows 8.1, and KB4048954 update on Windows 10 reported that these updates are causing their printer to stop working. Though, these updates were not affecting other Epson printer types such as inkjets.
How to Troubleshoot:
Until Microsoft and Epson come up with any solution, you may try to remove the patch to fix the bug, if it is affecting your work. So here are the instructions given below:
- Open Control Panel and head to Programs and Features option in the list of items.
- Click on the option available on the left side of the opened window View installed updates.
- In the list of the programs, find the right patch for your version of Windows and click Uninstall.
The patched update will be installed automatically on your PC when you update it when Microsoft will release the updated patch with the bug fixed.
If you need experts’ help with any step or in doubt to perform any step, you may ask the Epson Printer Support experts on the go for instant help. For more information you may contact Epson printer customer service.
SOURCE :- epson printer support